in a few words
Responsive action, tracking and resolution of issues
Pro active client reporting
Regular leaseholder meetings via video conference
The Board of Directors/Client Portal is a special place where lrm shares everything you may need to know about your development and is always accessible.
Our SMS alert system allows us to send critical alerts to residents and leaseholders in times of crisis at once.
These notifications provide residents and owners with news and updates regarding their property.
Custom lrm building trackers for each development allow for easy monitoring of tasks.
Our mobile app allows our Property Managers and Site Staff to undertake inspections which are uploaded in real time.
Our online portal allows leaseholders to make secure payments, view financial statements, view and download property specific documents and much more.
“In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.”
― Jeff Bezos
“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!”
- Gene Buckley - Anna Segova
“Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create raving fans.”
- Ken Blanchard - Mollie Beck
“Treat the customer like you would want to be treated. Period!”
“The key is when a customer walks away, thinking, ‘Wow, I love doing business with them, and I want to tell others about the experience.'”
- Shep Hyken - Connor J. Wilson
“Customer service should not be a department. It should be the entire company.”
- Tony Hsieh - Taylor Chastain
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
- Maya Angelou - Mike Sims