lrm strives to deliver a quality service to its customers at all times however we recognise that occasionally things can go wrong. If you are dissatisfied with any aspect of the service, you receive from lrm we would like to hear from you
The following procedure has been implemented to ensure all complaints are dealt with fairly, expediently and by a member of staff of appropriate seniority.
Complaints must be made in writing either by email to firstname.lastname@example.org
or by post to
London Residential Management Limited
9a Macklin Street
(If you have made a verbal complaint, you will be asked to put the details in writing)
Property Redress Scheme