lrm provides a bespoke defect management service to developers 24 hours a day 7 days a week.

This service is available at both developments where we are the appointed managing agents and developments where we do not carry out block management services for the landlord. Lrm can provide resident care on a ad-hoc building by building basis or for a whole portfolio throughout the two year defect period.

Our Customer Care service has a focused defect management team and service offering which is separate and distinct from other management services offered by lrm.

For further details please contact Mark Williams

lrm understands that in order to leverage greatest brand value for our client’s development, it is important to consider the customer experience throughout their involvement with a property. We have therefore developed set principles for communication with lessees at:

  • Pre-ownership;
  • On taking occupation;
  • During occupation;
  • Prior to end of defect period

As part of ensuring the developers brand is enhanced and maintained lrm provide a regular defect management report to our clients. The reports are variable to a degree but would include such items as:

  • Volumes of new issues reported by category
  • Volumes of resolved issues reported by category
  • Trends identified (if there are any) to ensure responses are as efficient as possible
  • Detail provided on exception reports – cases where agreed timescales have not been met
  • Lrm act as intermediary between occupier, contractor and client and have a proven track record in resident care and can provide references on request.