We firmly believe that a managing agent should not necessarily be judged by the occurrence of a problem but should be judged by how they deal with a problem.

A big component of any solution will be how the issue and the progress of the solution is communicated.

Accordingly, we strive for the following service levels:

Management accounts are reported and are available monthly in respect of income, expenditure and reserves. They are reported and presented quarterly to client representatives

We have a dedicated in-house legal representative to help answer all lease and property related legal issues.

With access to a pool of surveyors lrm will compile a planned preventive maintenance program for your building to ensure all lease requirements are met.

Using an insurance broker we can obtain best market prices for all types of insurances for your development together with a straightforward claim process.

We offer a full range of staff management tools to enable us to provide payroll, HR and support services to all on site staff in our developments.

We have developed our own bespoke residents board portal for use in our schemes which have a number of Directors. The portal is designed to help make quick decisions and discuss important issues.

By working closely with a energy broker lrm ensure best value utility contracts are placed and are constantly reviewed.

All property related contracts are tendered regularly to ensure best value for all leaseholders without affecting level of service.

Having a dedicated office based operations team enables our property relationship managers to regularly visit our schemes.