Block Management

Approach

Good property management is a combination of applying technical, legal knowledge, common sense and attention to detail

• Strong focus on customer service
• Working closely with Residents' Associations and boards of Management Companies
• Applying current legislation and best practice
• Timely financial reporting
• Lessees benefiting from bulk purchasing
• Pro-active credit control
• 24/7 manned telephone line
• LRM is an Insurance intermediary able to place cover and manage claims

In short, LRM’s approach to block management can be reduced to answering a single question that each member of staff is asked to remember in all dealings with customers:

"Would I be happy to live in this development in its current condition and am I receiving value for money from the managing agent?"

Asking this question gives both staff and the directors a reference point as to what actions are needed to provide the service and value that stakeholders require.